![]() If the shop staff told you that it would play MP4's and you later find out that it doesn't you can claim a refund under the terms of the Sales of Goods Act 1979. ![]() Otherwise I will have to return it to store, long have you owned this device for? What is MPG4 (simple profile) / Xvid? Can Sony provide a suitable transcoder or specify settings that will work on say ffmpeg? I use Ubuntu 14.04. If it needs to be recoded, that is a pain, but I need to know how to do that. ![]() If there is no solution to this, the product is not much use to me. Is there a software update that allows this to be done? I cannot find any on the Sony support site. ![]() I note that in the small print in the manual it also says that "The player cannot play a video file of size more than 720 (width) × 576 (height)/2 GB." Is this true? The files play well on other devices and programs such as VLC player. The files appear, but when attempting to play them the message "the current video format is not supported by this player" appears. I have been trying to pay mp4 (mpeg4) files on from a usb stick in FAT format. NO MP4 video, despite the box, manual headlines and in-store staff all saying it IS supported. Good news: I think your thread here has the answer, thanks!, even though it's a disappointing one. I have tried to ask this question on the support site 3 times but none of my messages have been acknowledged (site is broken?).
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